Your wifi network password has special characters or symbols in it, such as a pound sign (#) or exclamation mark (!).
You can find a list of Ring devices that are compatible with 5 GHz at the bottom of this page.In this case, connect to a 2.4 GHz network instead. You upgraded from a 2.4 GHz network to a 5 GHz network and your Ring device can't "find" the 5 GHz network because your device is not compatible with 5GHz.Your wifi network name changed and/or your wifi network password changed.Your router is in a closet or behind a sofa.Other Causes of Not Connecting to or Getting Disconnected from Wifi Note: Also try rebooting your router by temporarily unplugging it for 30 seconds and then plugging it back in again. Look for Power Status to check the power.If you have a hardwired device without a battery, check to make sure the device is receiving power in the Device Health section of the Ring app. Look for Power Status to check the battery charge.Tap on Device Health on the bottom of the screen.Select the device (security camera or doorbell) you want to check.Look for Devices in the list on the left side of the screen.Open up the Ring App and tap on the three lines on the top left.If your device is battery-operated, check to see whether your battery is low: When you are reconnecting a device that has disconnected from wifi, you can connect to the Chime Pro Network instead of selecting your home wifi network. The Ring Chime Pro acts as a wifi extender as well as an internal doorbell. How to Reconnect to a Ring Chime Pro Network If you have a continuous problem with your device disconnecting from wifi or a weak signal, and your router is behind a couch or in a closet, move your router. Note: Once your device is reconnected to wifi, you can return to the Device Dashboard screen to check your wifi Signal Strength under Network. If you don't know your wifi password, it might be printed on the bottom of your router. Remember that wifi passwords are case sensitive. Tap on Reconnect to Wifi or Change Wifi Network.Select doorbell or security camera you need to reconnect to wifi.Do not use the instructions below for Ring Alarm devices.įollow these steps to reconnect your doorbell or security camera wifi in the Ring App:
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